Volunteering roles

Base: Rotherham Hospital's main entrance

Overview: A visit to hospital for any reason can be a stressful experience. Our meet and greet volunteers will provide a welcoming face for patients, visitors and staff. They offer information and support to patients and visitors to help them reach their destination in a timely and stress-free way.

Key duties:

• Meet and greet all patients, visitors and staff in a professional and friendly 'happy to help' manner
• Assist anyone entering the hospital who appears to be anxious or confused 
• Escort or direct patients and visitors to wards and departments 
• Assist with general enquiries
• Assist those who may need a wheelchair (training will be provided) 
• Assist patients with self-check in machines (training will be provided)
• Assist with the car park machines (training will be provided)
• Locate any unused wheelchairs around the hospital and return them to the main entrance

Base: Various wards across Rotherham Hospital

Key duties:

• Ensure patients stay hydrated throughout the day
• Ensure patients' hygiene needs are met at mealtimes
• Help answering the phone, if needed
• Help serve meals and refreshments
• Sitting with and talking to patients
• Meeting and greeting patients and visitors to the ward
• General tidying of the ward
• Take samples to the laboratory
• Take and collect prescriptions from pharmacy, when required
• Return equipment to the equipment library
• Assist staff with ward stocks

Please note: Duties will vary between wards.

Base: Rooftop Restaurant, A level, Rotherham Hospital

Overview: The Rooftop Restaurant is a relaxing and spacious environment where patients can spend time with their families and carers away from the ward. Volunteers assist patients and their families to find tables to sit at in the main public restaurant, assist in selecting food and drinks, and clearing tables at busy periods.

Key duties:

• Assisting visitors to tables, assist with getting their food and beverages
• Clearing food trays from the tables at busy periods
• Washing any tables with food debris

Key duties:

• Promote the Chaplaincy service to those who may wish to discuss spiritual issues further, or have specific religious needs or wishes which can be met by a member of the Chaplaincy team
• Sunday service volunteers support Sunday services as and when required
• Assist with setting up the Chapel for services

This is a physically active role that involves a lot of walking, delivering medications to ward areas with the relevant paperwork.

Medications are delivered in sealed containers or bags.

Key duties:

• Ensure a warm welcome when greeting patients and visitors to the service
• Check the stock of information in the Macmillan Cancer Information centre and in clinic waiting areas
• Assist in ensuring A7 and the Chemotherapy Suite are well stocked with information at the Cancer Nurse Specialists' request
• Make up information packs as required for Cancer Nurse Specialists
• Administration support for the service

Base: Urgent and Emergency Care Centre, Rotherham Hospital

Overview: 

Key duties:

• Talking and listening to patients and relatives who are waiting in the department
• Ask which patients require food or drinks, when requested by staff
• Sitting with patients whilst they wait to be transferred to a ward
• Keeping patients informed of waiting times on request
• Meet and greet relatives and show them where the patients is, either in the UECC or take their relatives to the ward.
• Provide support to the department as required to ensure areas are kept tidy. This may include supporting staff putting deliveries away, for example linen or stationary.
• To help maintain patient dignity, checking that patients are covered with a blanket or sheet.