When you receive your products, it is important that you check you have received exactly what you need in the correct quantities.
If you are unsure or need to raise an issue please contact us so that our prescription co-ordinators can assist you.
All products should be stored away from direct heat, damp, dirt and dust.
Products must be stored in their original packaging until you use them. This ensures sterile items remain sterile and that we can identify batch numbers if we need to re-call products, which may be faulty.
Products should be disposed of alongside your normal household waste. If you find you have lots of waste that you are struggling to dispose of, it may be useful to contact your local council to discuss a solution.
It is good to keep a small stock of your products to ensure you do not run out; however, this should not be more than one week’s supply. When you receive new products, make sure you use your older stock first to ensure good stock control.
If you keep large amounts of stock and do not check expiry dates there is a risk of items becoming out of date, this can place you at risk of infection or skin damage if they are then used. There is also a risk of wasting stock if your needs change, as the stock you no longer need cannot be given to anyone else and has to be disposed of.
It is important that you use your products as advised. If you feel your product is causing problems, let us know so we can look for alternatives for you. Please do not make your own adaptations as this can make the product unsafe and place you at risk. We will advise which products are single use and which can be washed and reused, if you are unsure please contact us for advice.
If you are experiencing any issues with your products or feel they may be faulty, please contact us straight away. Our prescription co-ordinator will ask you for the Lot number and the Expiry date of the product (found on the packet) and will liaise with your supplier to report the fault and arrange replacement products.
