A key worker is someone in hospital to help you throughout your treatment and care. You will be given your keyworker’s details as soon as you are diagnosed with a blood condition.
The key worker is a health professional in the hospital team who, with your consent and agreement, takes a key role in coordinating your care.
They:
Your key worker may be present when your diagnosis is discussed with you.
Your key worker will ensure that you are given written information about your diagnosis, any investigations that are planned and the treatment choices that have been offered to you.
They will also give you their contact details.
You are allocated a key worker for the whole of your treatment and care. This will be a different length of time for different people. If your key worker changes for any reason, you will be given another key worker and given their contact details.
Yes. At the time of your diagnosis, you will be allocated a key worker.
You can request a different key worker at any time and you do not have to give any explanation for this request.
Your key worker is there to help you with all aspects of your care. You can contact them if you have any concerns about your diagnosis, your treatment, or the effect that it is having on your life. They may not be able to help directly, but will be able to put you in contact with appropriate health professionals or information.
Your key worker is based in the hospital and can be contacted directly 9am to 5pm, Monday to Friday. Outside of these hours a message can be left for your key worker with the nurse carrying the phone on ward A7. Your key worker will return your call at their earliest opportunity.
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